Where do you ship?
We only ship to Canada.
Do you ship to PO boxes?
Yes! We deliver to PO boxes with Canada Post.
Fedex does not ship to PO boxes, please make sure to select a Canada Post service.
What are the delays of delivery?
Our current delays can vary from 2-4 business days. During sales events, these delays can be extended as the volume of orders received is higher, but our team makes sure to ship orders out as quickly as possible.
All Xpresspost shipments received before 1 pm EDT, will ship the same day from our warehouse. After this time, the order will ship the next following business day.
What shipping options do you offer and how much does it cost?
The cost of shipping is determined by the weight of your order, the destination, and the service you select. To know the cost, please add the items into your basket, open your basket by clicking on the icon at the top right. You will find the Estimate shipping tool at the bottom of the page. You can enter your postal code and click on “Check Shipping”.
All shipping fees are taxable.
We offer free shipping with Canada Post Expedited. Shipping is free for orders of $49 and more (before taxes and after promotions) for most regions in Canada.
For some regions we also offer Canada Post Xpresspost, but this service does not fall under our free shipping policy.
We offer free shipping with Fedex Ground. Shipping is free for orders of $49 and more (before taxes and after promotions) for most regions in Canada.
What is your return policy?
You can return an item within seven (7) days of receiving your order. The product must not have been opened. Please contact customer service at firstname.lastname@example.org with your order number to submit a refund request. Please note we only refund and do not exchange.
After the initial 7-day period, NO RETURNS and NO REIMBURSEMENT will be accepted on any of our products. Since we have no way of knowing what someone does with the product once it’s out of our hands, we cannot accept returns after the alloted period. If you have any issues or concerns regarding a product, please email or contact us by phone and we will gladly answer any inquiries you may have.